Privacy Policy

Last Updated: June 25, 2026

Exotic Pet Pals LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Name

• Email address

• Phone number

• Address

• Pet care details and service requests

We may also collect non-personal information such as browser type and site usage data to improve our website.

2. How We Use Your Information

We use your information to:

• Provide pet care services

• Schedule appointments and communicate with you

• Send updates regarding your services

• Respond to inquiries and customer support requests

• Improve our services and website functionality

3. SMS / Text Messaging Communications

By providing your phone number through our website or services, you consent to receive text messages (SMS/MMS) from Exotic Pet Pals, including:

• Appointment confirmations and reminders

• Service updates

• Customer support communications

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying:

👉 STOP — to unsubscribe
👉 HELP — for assistance

You may also contact us directly at:
📧 sharon@exoticpetpals.com
📞 443-384-7387

4. Sharing of Information

We respect your privacy and are committed to protecting your personal information.

👉 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

👉 Text messaging opt-in data and consent will not be shared with any third parties.

We may share information only when necessary with trusted service providers (such as scheduling or messaging platforms) solely to deliver our services.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Ensure proper functionality

You may adjust your browser settings or cookie preferences at any time.

7. Your Privacy Rights

You have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of your information (where applicable)

To make a request, contact us at the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Exotic Pet Pals LLC
📧 sharon@exoticpetpals.com
📞 443-384-7387
📍 Crofton, Maryland